With this feature, you can create a support channel with a service provider and have quick interaction with them, for example.
A very useful resource in my opinion is the ability to create shared channels where you can add people from outside your organization as well as users from other Slack organizations. Users most commonly send text messages but they have the option to send screen captures, pictures, and files in general at their own convenience.
It's also possible to send messages to individuals, groups of people, and into channels. Slack allows users to customize their names, profile picture, and current status. In our company, nobody needed to be trained to use Slack and users went well with the transition process. That makes the transition from whatever IM software currently in use to Slack quick and smooth. Slack is easy to use and its interface is very similar to other IM applications we have been using for years. Slack helps me a lot on my daily activities and even more when I'm working from a remote location or inspecting something and need to interact with our team at the main office. My experience with Slack has been really good.
It often runs roughly on Chrome or any other browser. Another problem would be its limitation of working smoothly only on the app. Too many channels can sometimes create confusion and miscommunication. Channels are like sub-groups within one common platform. Apart from this, Slack can be a little confusing with many channels that one has to navigate through. One of the things that needs improvement is the audio-visual quality of the video call service of Slack. All in all, Slack is the ultimate interface every organisation needs. The reminders for meetings and special events eliminate the need to mark them personally on a calendar. You can chat/reach out to any member of the company at any time without having to worry if you are disturbing someone or being too informal in doing so. Another good thing about it is, Slack is neither too personal nor to formal. With detailed notification settings, one can also choose to appear offline/away after office hours. When your workplace is virtually available on Slack, 24*7 updates are available on a simple notification. The best part about it is that one doesn't have to check their mails often. Slack is a holistic platform which allows to integrate with other office tools and spaces. If the problems are fixed, then it can do so much better. Its quick communication is the most attractive thing about it. While Slack is not extra-ordinary, it certainly is reliable.
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